You can contact us to inform us of your desire to return or exchange via WhatsApp on (+966563177482) or email us at [email protected], clearly stating the order number and the reason for the exchange or return, along with any evidence you deem appropriate, such as photos of the product in case of damage.
*The returned or exchanged product must be in its original, undamaged condition and in its original packaging with all its accessories. "Watches must have all their bags on the strap."
Exchanges are accepted within 7 days of receiving the shipment. The customer is responsible for the return shipping fee of 35 riyals.
Returns accepted within 7 days of receiving the shipment. The customer is responsible for the return shipping fee of 35 riyals.
# In the event of product damage or any technical malfunction, Asl Al-Fakhama will bear all shipping fees to replace the product with a new one free of charge.
Method and conditions:
- The box and accessories must be returned with the product.
- The product is returned via one of the SMSA or Aramex offices after coordination with customer service.
- The account name and bank account number to which the money is to be returned are recorded.
If the shipment is not received by the customer from the shipping company within a maximum period of 15 days from the shipping date and they do not contact us during that time, the store is not responsible for the loss or damage of the shipment, and is not entitled to a refund.
In the case of an exchange, a replacement product will be selected, and the customer will pay the price difference plus round-trip shipping costs. If the replacement product is cheaper than the returned product, the remaining balance will be transferred to the customer's account after deducting shipping costs.
* The refund will take 7 business days to be credited to your account after we receive the returned shipment.
* (Credit card) It takes 21 business days for the funds to be deposited into your account after we receive the returned shipment.
*The hours required through the (Tamara) and (Tabby) services take longer because the procedures are linked to a third party.
